Product Composition & Safety

Is altones gluten-free?

Yes, altones products are 100% gluten-free.

Does altones contain parabens or sulfates?

No, we are proud to say that our products are free from parabens, sulfates, and other harmful chemicals, providing you with a gentle and safe skincare experience.

Are altones products fragrance-free?

Our products are not fragrance-free, but they contain natural scents from essential oils and botanical extracts—no synthetic fragrances—providing a gentle, plant-based fragrance suitable for most skin types.

How long is the shelf life of altones products?

altones products have a shelf life of approximately 24 months when unopened. Once opened, we recommend using the products within six months for the best quality and effectiveness.

Are altones products non-comedogenic?

Yes, altones products are designed to be non-comedogenic, meaning they won’t clog your pores.

What if altones doesn’t work for me?

If our products don’t meet your expectations, we offer a 30-day satisfaction guarantee. Please email us at info@altones.ca (include your order number), and we’ll help process returns or exchanges.

Are altones products safe for all skin types?

Yes, our products are suitable for all skin types, including sensitive skin. However, we recommend performing a patch test if you have specific skin concerns.

How should I store my altones products?

We recommend storing your altones products in a cool, dry place, away from direct sunlight, to maintain their effectiveness.

Sustainability & Ethical Practices

Is altones packaging recyclable?

Yes, we’re committed to reducing our environmental impact. Our outer packaging - like the brown boxes is recyclable, and our bottles are made of recyclable glass. While we currently use protective plastic bubble wrap to ensure safe delivery, we’re actively exploring more sustainable alternatives. Please recycle according to your local guidelines.

Where are altones products made and formulated?

All altones products are proudly made and formulated in Canada, adhering to the highest standards of quality and sustainability.

Shopping & Ordering

Do you ship internationally?

Yes! altones currently ships across Canada and to the U.S. We’re working on expanding to more international destinations soon—stay tuned!

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order on the carrier’s website.

How do I change or cancel my order?

If you need to modify or cancel your order, please contact us at info@altones.ca as soon as possible. Once an order is processed, we may not be able to change or cancel it.

Collaboration & Business Partnerships

How can I become an altones influencer or ambassador?

We’re always excited to partner with influencers! If you’re interested in working with us, please reach out to our team at info@altones.ca for more information.

How can I become an altones wholesale partner?

To explore wholesale opportunities, please contact us at info@altones.ca. We’d love to discuss how we can work together to bring altones products to your store.

 Health & Safety Concerns

Are altones products safe to use during pregnancy?

While our products are formulated with safety in mind, we always recommend consulting with your healthcare provider during pregnancy or breastfeeding to ensure the product is suitable for your needs.

What should I do if I experience an allergic reaction?

If you experience an allergic reaction, stop using the product immediately and consult with a healthcare professional. If necessary, contact us at info@altones.ca to discuss any concerns.

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