Shipping policy

Thank you for choosing Altones! We aim to process and ship all orders as quickly as possible. Here’s what you can expect:

Processing Time
Orders are typically processed within 1–2 business days. Please note that orders placed on weekends or holidays will be processed the next business day.

Shipping Rates
Shipping costs are calculated at checkout based on the weight and destination of your order.

Shipping Time
Standard shipping typically takes 5–7 business days within Canada. International shipping times may vary depending on location.

Order Tracking
Once your order has shipped, you will receive an email with a tracking number so you can keep an eye on your package.

Shipping to PO Boxes
We are able to ship to PO Boxes within Canada. Please ensure your address is correct to avoid delays.

Customs & Duties
International orders may be subject to customs fees, taxes, or import duties upon arrival. These charges are the responsibility of the customer.

Missing or Damaged Items
If your order is damaged or missing, please contact us within 7 days of receiving your package, and we will assist in resolving the issue.